FAQ

Q: How do i place my order?
A: You can place order online 24/7 or by phone by calling 1 800 920 6657 or by emailing your order to support@tenuci.com or fax your order to 866-816-2667
Q: What types of payment do you accept?
A: We accept all major credit and debit cards, money orders, money gram, western union, check (but check must clear before we ship order), cash (if you visit us).
Q: How long does to take to ship in the US.
A: We ship same business day if order is received before 3pm central
Q: How long will it take to receive my order
A: All US orders take 2 days by USPS priority mail delivery
Q: Where are you located?
A: We are located in Minnesota, USA
Q: Do you sew the fabric?
A: We currently do not sew the fabric but we work with a wonderful company who can sew your fabric. Their website is www.tekay-designs.com or you can use your local tailor or seamstress
Q: Do you have branches outside the USA?:
A: We are currently only located in the USA but we ship worldwide.
Q: Where does your products come from?
A: Our products are imported from various parts of the world where top quality African clothing are made like: Africa, Asia, Europe
Q: Can you give me my password if i forgot it?
A: In order to protect the privacy of our customers; we do not store our customers password so please save your password as soon as an account is created or use the change password feature
Q: Do you offer Layaway?
A: Yes we do offer layaway on products over $300 and a maximum of 4 weeks payment plan.
Q: What happens if i could not make the full payment
A: You will get a store credit for whatever you have paid
Q: What is the minimum order for Aso Ebi or Uniform
A: You can order any quantity for aso ebi or uniform but for custom made uniform orders for uniforms it's a minimum of 15 for georges, 10 for laces and wax prints
Q: Is your website secure?
A: One of the reasons we redesigned our website is to make sure our website is secure. When you visit our website; you will see our site shows a lock and https during checkout. That means our site is secure with 128 bit encription which is highest security on the web.
A: Do you accept credit card? If yes; what type of credit card to you accept
Q: Yes we accept all major credit and debit cards, Money order, Moneygram and Western union.
Q: Do you accept paypal?
A: Yes we accept paypal
Q: Have additional question(s)?
A: Call us at 1-800-920-6657 or email: support@tenuci.com

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